Frequently Asked Questions

Last updated: November 3, 2026

About the Pieces

Who makes MaxwellMade jewelry?

Max does, by hand, in Minnesota. Every piece is designed freehand, then shaped, cut, sanded, glued, polished and assembled by him. The only parts he doesn’t make are the metal ones: bar charms, posts and findings.

What kind of wood do you use?

Will my pair look exactly like the photos?

About the Pieces

Who makes MaxwellMade jewelry?

What kind of wood do you use?

Will my pair look exactly like the photos?

Wear & Care

Are your earrings OK for sensitive ears?

Can I shower or swim in them?

How do I care for wood earrings?

Wear & Care

Are your earrings OK for sensitive ears?

Can I shower or swim in them?

How do I care for wood earrings?

Shipping & Delivery

Where do you ship?

How soon will my order ship?

How is my order packaged?

Returns & Exchanges

Can I return or exchange earrings?

What if I’m not happy with my pair?

What if my order arrives damaged?

Orders & Custom Work

How do I pay?

Something I love is sold out. Can you make another?

Do you take custom orders?

Account & Privacy

Do I need an account to order?

Is my personal information safe?

Where is MaxwellMade based?